Who we ship to

Shipping under this policy applies only to verified business buyers — retail shop owners, wholesalers, distributors, and exporters — with a confirmed purchase order. We do not process or ship individual retail or personal orders placed directly through the website.

How an order gets placed

• Browse the catalogue and shortlist products, sizes, and quantities.
• Send an inquiry through Contact us or WhatsApp with your business name, GST/business registration details, and the items you need.
• Our team shares pricing, minimum order quantities (MOQs), and lead times based on your order size and location.
• Once you confirm the order and complete payment as per agreed terms, we schedule production or pick from stock and prepare it for dispatch.

Minimum order quantity

Wholesale orders are subject to a minimum order quantity (MOQ) per style or per order, shared at the time of quotation. MOQs may vary by product category — casual wear, ethnic wear, harnesses, toys, and accessories.

Dispatch timelines

Timelines are estimates and can vary with order size, customisation, and seasonal demand. Confirmed timelines are shared in writing with every order.

Domestic shipping (within India)

• We ship pan-India through our partner courier and freight network, chosen based on order volume and destination.
• Freight charges are calculated on actual or volumetric weight and quoted separately from product pricing, unless otherwise agreed.
• A tracking number is shared once the shipment is dispatched.

Export shipping

• We support export orders for international wholesalers and distributors, shipped via air or sea freight depending on order size and destination.
• Export orders require complete buyer documentation (business registration, import license where applicable, and shipping address) before dispatch.
• Freight, insurance, customs duties, and import taxes in the destination country are the buyer's responsibility unless a different Incoterm is agreed in writing.
• We can ship on [EXW / FOB / CIF] terms — the applicable term is confirmed on your order invoice.

Packaging

Bulk orders are packed in export-grade cartons with size, style, and quantity labelled per box to make retail sorting easier at your end. Let us know at the time of order if you need custom packaging, barcoding, or private labelling.

Damage, shortage, or discrepancy

Please inspect your shipment on arrival. If you receive damaged goods, a quantity shortage, or an incorrect item, notify us within [48–72] hours of delivery with photos and your invoice number, so we can arrange a resolution.

Questions about an order

For dispatch status, tracking, or freight queries on a confirmed order, reach out with your invoice or order reference number and our team will update you directly.