Refund & Cancellation Policy
Welcome to Bow Bow The Animal Hub. We are a B2B manufacturer and supplier of ethnic and casual clothing for dogs and cats. Our website is designed for shop owners, wholesalers, exporters, retailers, distributors, and other business customers.
1. B2B Website – No Online Orders
Bow Bow The Animal Hub is a B2B product showcase and enquiry website.
Customers can browse our products and contact us regarding their business requirements. The website does not currently provide an online shopping cart, online ordering facility, or online payment gateway.
Therefore, no product purchase or payment is completed directly through this website, and there are no website orders that can be automatically cancelled or refunded through the website.
2. Business Orders Placed Outside the Website
Business orders from shop owners, wholesalers, exporters, retailers, distributors, or other customers may be discussed and finalized separately through direct communication with Bow Bow The Animal Hub.
Such transactions may be subject to specific terms relating to product quantity, pricing, minimum order quantity, customization, production, payment, delivery, cancellation, returns, replacement, and refunds.
The applicable terms for a particular business transaction will be communicated or agreed upon before the order is finalized.
3. Refunds
Since our website does not accept online payments or online orders, we do not process refunds for purchases made directly through the website.
If a refund becomes applicable to a business transaction that was completed outside the website, the refund will be handled according to the mutually agreed terms of that particular transaction.
4. Order Cancellation
Requests to cancel a B2B order should be made directly to Bow Bow The Animal Hub as soon as possible.
Cancellation may not be possible once production, customization, packaging, dispatch, or other fulfillment activities have started.
For customized or made-to-order products, cancellation terms may be different from those applicable to standard products.
5. Customized Products
Products manufactured or customized according to a customer's specific requirements may not be eligible for cancellation, return, replacement, or refund once production has commenced, except where otherwise agreed or required by applicable law.
Customers should carefully confirm product specifications, quantities, sizes, designs, colours, and customization requirements before confirming a business order.
6. Damaged or Incorrect Products
If products received under a separately agreed B2B order are damaged, defective, or materially different from the agreed specifications, the customer should contact Bow Bow The Animal Hub promptly after receiving the products.
We may request photographs, videos, product details, invoice information, or other information necessary to assess the issue.
After reviewing the matter, we may, where applicable and subject to the agreed business terms, provide a replacement, correction, credit, refund, or another appropriate resolution.
7. Return of Products
Returns are not automatically accepted for all B2B transactions.
A return, if applicable, must be discussed and approved by Bow Bow The Animal Hub before the products are shipped back.
Customers should not send products back without receiving prior confirmation regarding the return procedure and shipping arrangements.
8. Refund Processing
Where a refund has been approved for a separately completed business transaction, the method and timeline of the refund will depend on the original payment method and the specific terms agreed between the customer and Bow Bow The Animal Hub.
Any applicable bank charges, transaction charges, shipping costs, or other deductions will be handled according to the agreed commercial terms and applicable law.
9. Shipping and Delivery Issues
Delays caused by courier services, transport providers, customs authorities, weather, government restrictions, or other circumstances beyond our reasonable control may not automatically qualify for a refund.
Delivery-related issues will be reviewed according to the terms agreed for the relevant B2B transaction.
10. Wholesale and Export Orders
Wholesale and export transactions may involve different quantities, production timelines, shipping arrangements, documentation, and commercial terms.
Refund, cancellation, return, replacement, and payment conditions for such transactions should be confirmed with Bow Bow The Animal Hub before the order is finalized.
11. How to Request a Refund or Cancellation
If you have a question regarding cancellation, return, replacement, or refund for a business transaction, please contact us directly and provide the following information:
- Customer or business name
- Order or invoice reference, if applicable
- Product details
- Quantity
- Date of purchase/order
- Reason for the request
- Photographs or videos, where relevant
12. No Automatic Refund Through the Website
Because Bow Bow The Animal Hub does not currently offer online ordering or online payment through this website, customers cannot initiate an automatic refund through the website.
All refund or cancellation requests relating to separately agreed B2B transactions must be communicated directly to us.
13. Changes to This Policy
Bow Bow The Animal Hub reserves the right to update or modify this Refund & Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
The updated policy will be published on this page with a revised "Last Updated" date.
14. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact:
Business Name: Bow Bow The Animal Hub
Business Type: B2B Dog & Cat Clothing Manufacturer & Supplier
Email: bowbowtheanimalhub@gmail.com
Phone / WhatsApp: +91-7303765516 / +91-7065585516
Business Address: Raj Nagar, Ghaziabad 201002
Important: This policy applies to the use of the Bow Bow The Animal Hub website. Specific commercial terms agreed for an individual B2B order may apply separately.